1. The service
LUO Business is software for beauty-business booking, schedules, teams, clients, inventory, analytics and supported AI workflows. It helps prepare and carry out actions, while the salon remains responsible for its configuration, lawful data use and decisions it approves.
2. Accounts
Users must provide accurate information, protect passwords and login codes, and prevent unauthorised access. Salon owners manage staff roles. Activity is attributed to the corresponding account unless a security incident is established.
3. Free trial
A new salon may receive seven days of full trial access. The trial does not become a paid subscription without separate confirmation of a plan and payment method. Repeated accounts may not be created to evade trial limits.
4. Subscription and team changes
Pricing is based on active bookable professionals. Owners or administrators without a bookable calendar do not count as another professional. Team increases during a paid term may be prorated for the remaining days; decreases apply from the next renewal. The final amount is shown before confirmation.
5. Billing, cancellation and refunds
Before payment, LUO shows the term, currency, plan contents, total amount and renewal conditions. Renewal can be disabled and access continues through the paid term. Team changes, failed payments, cancellation and refunds are governed by the Billing and Refund Policy. Nothing in that policy limits mandatory rights under applicable law.
6. Acceptable use
The service must not be used for unlawful messaging, discrimination, restriction evasion, unauthorised data access, malware or infringement of client or employee rights. Access may be temporarily restricted to address a security risk, with notice where notice would not increase that risk.
7. AI features
Users are informed when they interact with AI. Outputs and proposed actions may be inaccurate. Financial, pricing, inventory, communication and other sensitive changes remain bounded by owner settings and, where the interface requires it, human confirmation.
8. Data and privacy
Data processing is described in the Privacy Policy. When salons upload client and staff data, responsibilities are further governed by the Data Processing Terms.
9. Availability and changes
We maintain the service and communicate material changes, but do not promise uninterrupted availability. Changes that materially reduce user rights do not apply retroactively. The current version and effective date are published here.
10. Liability and contact
Liability is limited only to the extent permitted by applicable law. LUO is not responsible for decisions based on incorrect salon data, salon configuration or third-party services outside our control. Questions and complaints: support@luoapp.space.