1. Information shown before payment
Before confirmation, LUO shows the selected plan, counted professionals, term, currency, discount, applicable tax or fee, total amount, access start date and renewal conditions. Optional paid services are never enabled through preselected controls.
2. Seven-day trial
A new salon receives seven days of full access unless the launch offer states otherwise. The trial does not become a paid subscription by itself. A charge requires separate confirmation of the plan, total amount and payment method and, where recurring billing is used, express consent to recurring payments.
3. Who counts as a professional
Pricing counts active professionals who take clients and occupy bookable schedule time. An owner, manager or administrator without a bookable calendar does not increase the price. An invited professional is not counted until the invitation is accepted and the profile is activated for booking.
4. Adding a professional mid-term
If an active professional moves the salon into the next pricing band, LUO first shows the new plan and the prorated difference for the remainder of the current term. Once confirmed, only that difference is charged and the renewal date stays the same. Without confirmation, the new profile remains inactive for booking and the existing paid team continues unaffected.
5. Reducing team size
Removing a professional does not recalculate a paid term already in progress. If the team enters a lower pricing band, the lower plan applies at the next renewal. LUO shows the future amount and effective date before confirmation.
6. Renewal and price changes
Automatic renewal is enabled only with express consent. The selected term renews at the price displayed before confirmation. A price change never alters a term already paid for. LUO provides advance notice before the next renewal so the user can accept the new price or turn renewal off.
7. Cancelling a subscription
Renewal can be disabled in billing settings or through @myluo_businessbot or support@luoapp.space. Future charges stop and paid access continues through the current term. Any additional cancellation rights required by applicable law remain fully available.
8. When a refund may be available
LUO reviews full or partial refunds for duplicate or incorrect charges, failure to provide paid access, a material verified outage caused by LUO, and other cases required by law. For an ordinary cancellation, the calculation may take account of the service already supplied and documented costs to the extent permitted by law. A blanket “no refunds” rule does not apply where it would restrict mandatory user rights.
9. Requesting a refund
Include the salon account, payment date, amount and payment identifier. Never send a card number, password or verification code. LUO registers the request, returns a ticket number and responds within the time required by applicable law. Approved refunds are returned to the original payment method; the bank or payment partner controls the final settlement time.
10. Failed renewal payments
When a renewal fails, LUO notifies the owner and provides at least three calendar days to fix the payment method. Creating or changing operational data may then be restricted. Sign-in, invoices, support and data export remain available for at least 30 days unless a longer period is required by law or a separate agreement.
11. Receipts, invoices and payment partners
Payment confirmation and any legally required electronic receipt or invoice are sent to the supplied email address or delivered by the payment partner. LUO does not store full card details. Checkout identifies the seller, payment partner, currency, applicable taxes and a contact method for disputed payments.
12. Contact and mandatory law
Billing questions: @myluo_businessbot and support@luoapp.space. This policy supplements the Terms of Service. If a provision conflicts with mandatory applicable law, that law controls and the remaining provisions continue in effect.